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The process of using UTF-8 may requires requires adjustments to one or more the following layers,

  1. Set Files and Workspace to UTF-8
  2. HTML
  3. JSP
  4. Servlet Container
  5. SiteMesh
  6. Server Operating System
  7. Server Database if one is being used

Following this tutorial it will be clearly evident if UTF-8 is working. As such, we will stop at each layer to see the results of our changes. It may be the case that the other layers already default to UTF-8.